At Kavara Luxe, we are committed to providing premium-quality hair extensions. Due to the nature of our products and for hygiene and quality assurance purposes, please review our return and exchange policy carefully.

Return & Exchange Eligibility

Returns and exchanges may be requested within thirty (30) days of the original delivery date.

To qualify for a return or exchange, all of the following conditions must be met:

Hair extensions must be unused, unworn, uninstalled, unwashed, and unaltered.

Original packaging, tags, seals, and security ties must remain intact.

Products must be in resalable condition.

Proof of purchase is required.

There is no charge to do a return but if items are sent back with damaged packaging, writing on the box, or missing bindings a 10% restocking fee will apply.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

Hair that has been opened, installed, worn, washed, brushed, cut, colored, toned, bleached, permed, chemically treated, or otherwise altered.

Custom orders, special orders, clearance items, and final sale items.

Products returned without original packaging or security seals.

Defective Plroduct Caims

If you believe your product has a manufacturing defect, you must notify Kavara Luxe within forty-five 45 days of delivery. Defect claims are subject to inspection and approval by our Quality Assurance Team.

Approved defect claims may qualify for a replacement at the sole discretion of Kavara Luxe.

Return Shipping

Customers are responsible for all shipping costs related to returns and exchanges.

Please use a tracked shipping service —

Kavara Luxe is not responsible for lost, stolen, or damaged return packages.

Right to Refuse

Kavara Luxe reserves the right to deny any return or exchange request that does not comply with this policy.

Warranty Policy

KAVARA LUXE LIMITED WARRANTY POLICY

Kavara Luxe proudly stands behind the quality of our salon-grade luxury hair extensions.

Warranty Coverage

All Kavara Luxe hair extensions are covered by a limited forty-five (45) day warranty against verified manufacturing defects beginning on the original delivery date.

This warranty covers defects resulting from manufacturing or workmanship, including:

Abnormal or excessive shedding and tangling caused by a manufacturing defect

Structural defects present upon receipt

Verified quality defects determined by our Quality Assurance Team

Reporting a Warranty Claim

All warranty claims must be submitted within forty-five (45) days of the original delivery date.

Claims submitted after the forty-five (45) day warranty period will not be eligible for review or coverage.

Return Requirement After Claim Approval

Once a warranty claim has been reported and approved for return evaluation, the customer must return the hair extensions within seven (7) calendar days.

Failure to return the product within seven (7) days of approval may result in denial of the warranty claim.

Warranty Exclusions

This warranty does not cover:

Normal wear and tear

Improper installation or removal

Improper maintenance or storage

Excessive heat damage

Chemical processing, including bleaching, coloring, toning, perming, relaxing, or any other chemical treatment

Product misuse or neglect

Damage caused by third-party products or services

Inspection Process

All warranty claims are subject to inspection by Kavara Luxe. Approval of a warranty claim is determined solely by our Quality Assurance Team.

Kavara Luxe reserves the right to request photographs, videos, proof of purchase, and the return of the product for inspection.

Warranty Resolution

Approved warranty claims may be resolved through:

Product replacement only

The chosen remedy will be determined by Kavara Luxe after inspection and evaluation of the claim.

STARTING A CLAIM

Email us at Kavaraluxehair@gmail.com with your full name, order number, order date, a description of the issue, and any photos you have.

— If a defect is confirmed, we will replace the hair at no cost. If no defect is found, the original product will be returned to you.